Nuprodx protects your investment with a two-year limited repair or replace policy on all hard parts, and a one-year limited repair or replace policy on cushions and arm pads. If required, a 10-day conditional trial period is available to ensure proper fit. All trials must take place with the user fully clothed, and bathing or toileting during the trial period is strictly prohibited. Any chair that has been used cannot be returned. A 15% restocking fee will be charged on all returns, with return authorization from Nuprodx required before shipping. Return shipping costs are the responsibility of the party returning the chair.