Returns + Refund Information
We offer a 100% full refund on all orders that have not yet shipped, cancelled within 24 hours of purchase.
After 24 hours, or for orders that have already shipped, if you wish to return your product, we offer a refund on all products as detailed below*
*Custom made items and hygiene items such as slings are non-returnable
To qualify for a return please note the following:
Product must be clean, unused and in its original packaging.
Return shipping costs are the responsibility of the customer
Items must be returned within 14 days of delivery
Delivery fees we incur for your order where the item has already shipped are non-refundable, including white glove service
You must have a return authorization number to qualify for a return:
Please call us at 1-877-659-9493 Monday - Friday 8am to 5pm EST or email us firstname.lastname@example.org obtain a return authorization number and a return address.
A 20% restocking fee applies on all items including (but not limited to):
Restocking fee percentages are applied to the price of the item as it appears on our site. Discounts that allow you to pay less for an item do not change the restocking fee.
*** IN ADDITION: Some manufacturers have an additional shipping fee for both the original shipment to the residence and the return shipping fee. For example: in addition to the 20% restocking fee for E-Wheels, there is also a $75 original shipping fee + a $75 return shipping fee.